FAQ page

Frequently Asked Questions

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

What equipment do I need for the workouts?

Most programs are designed for at-home training using just a set of dumbbells, resistance bands and ankle weights are optional but recommend!

How often are new workouts and programs added?

New 4–6 week programs and fresh on-demand workouts are added regularly, so you’ll always have something new to challenge you!

What types of workouts are available?

You’ll find a variety of core-focused workouts, Pilates sessions, strength training routines, cardio circuits, and more — with new styles and training options coming soon.

Are there gym workout options too?

Yes! Gym-based programs and pull-up accessory programs are currently being developed and will be launching soon inside the app.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Who can I contact if I have questions or need support?

You’re never alone! You can reach out directly through the app’s support feature or email support@simplywitherica.com for help, or check our community section for encouragement, tips, and updates.